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I Keep Losing My Phone. . .And I Couldn’t Be Happier

July 27, 2021

I don’t do it on purpose. Just like you probably don’t. But, at least a couple times per week, I misplace my phone. Now, I’m not a very active guy. The phone is almost always in one of three places: My car, the couch or the garage.

Today it was in the car.

I don’t mind losing track of my phone. It’s a good reminder. It reminds me that I can lose track of my phone. And typically nobody cares.

That wasn’t always the case. I once had a job where I had to be on-call, 24 hours per day, seven days per week, 365 days per year. And I kept that up for five years. It might be so bad, right? I mean, sure you can be on-call, but if no one calls, who cares?

They called.

My job was as second level support for a call center. Actually, five call centers. The bulk of operators can on shift at 5:00AM my time. But we took calls 24 hours per day. And we had about 1800 agents across three timezones.

If something broke I was the first person that the onsite coordinators would call. If I was unavailable, they would call me again. If I didn’t pick up on the second call. . .well, there was really no protocol for what to do if I was unavailable. I just had to be available.

In fairness, was in the job description. They didn’t ask me to do anything they hadn’t already told me about. The thing was, as a call center, if we couldn’t take calls, we lost money. And we hated to lose money.

I took my phone literally everywhere. I took it to kids’ concerts. I took it to the movies. I took it camping. More than once I spent hours on a Saturday watching the other scout leaders escort the boys up the mountain while I found a log and used my phone. I took it on a 20 mile bike ride. Using the mute button and and earbuds, I was able to keep up with the group and still deal with the issue in Virginia or Florida. I even took my phone into doctor’s offices and therapists sessions.

And, of course, I slept with it right next to me. And I got to the point that I hated my phone. I loved the job. It was a great job. But, I got tired of my phone. I didn’t even like when my family would call me on it. It was a tool that I had to use, but not that I wanted to use.

I no longer have that job. And after five years, that organization decided to hire a team of 10 people to handle the on-call duties. (Seriously, they hired 10 people to replace A PORTION of my job. I loved the job, but I was SERIOUSLY underpaid.)

I have a boring phone. It’s an old android phone. I have no games. No music. No videos. Even pictures, I quickly move them to an online storage location. The phone has 16GB. It’s small. It’s old. And I don’t care.

I have to have it, of course. But, I no longer have have it next to me all the time. I can choose which calls to answer. I can put it on vibrate. I can even let it run out of batteries at times.

I can even lose my phone. . .and not care. And that makes me happy.

Stay safe

Rodney M Bliss is an author, columnist and IT Consultant. His blog updates every weekday. He lives in Pleasant Grove, UT with his lovely wife, thirteen children and grandchildren.

Follow him on
Twitter (@rodneymbliss)
Facebook (www.facebook.com/rbliss)
LinkedIn (www.LinkedIn.com/in/rbliss)
or email him at rbliss at msn dot com

(c) 2021 Rodney M Bliss, all rights reserved

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