Rodney, agents are telling me that they get a Citrix error when they try to log in.
How many agents?
So far about three.
Okay, have them call helpdesk and report it. They can try switching seats and see if it clears up. If you get more than five having issues, call me back.
Sounds, good. Thanks.
I got a couple of calls Saturday morning. But, they didn’t turn out to be long. After the appove exchange they didn’t call back.
Sunday also came and went with no phone calls.
Monday, the holiday, also went by with zero calls.
You probably don’t worry about getting calls on the weekend. Some of you do, but most people don’t think too much about work between Friday at 5:00 and Monday (or in this case, Tuesday) at 8:00AM.
I’m not like most people. For the last three weekends, I’ve spent hours on the phone. Even Mother’s Day was spent working through issues. I went 20 days working every day.
Fortunately, I don’t have a physically strenuous job. But, mentally, it started to take a toll. By last Friday, I really wasn’t focused on the deliverables I had outstanding.
I wasn’t focused on anything.
Today, we had an issue that I had to be on the phone for hours to resolve. And, to make it worse, I had a project meeting I needed to attend at the same time. I had two headsets on and the mute button working to be on both calls at once.
That’s not a particulary unusual situation for me. Last Friday, it would have frustrated me immensely.
Today? Meh, I got both calls completed successfully. And incidentally neither call knew I was on two calls at once.
I had reports that are due in two days, but my VP asked, “Can you get those for me, asap?”
SURE, I can. No problem. I realized that today, I love my job. Even the hard parts.
It’s amazing what a couple of days off will do. And I didn’t even have to take an personal time for it. Although it certainly felt like it.
Break’s over. Everyone back on your heads!
Rodney M Bliss is an author, columnist and IT Consultant. His blog updates every weekday. He lives in Pleasant Grove, UT with his lovely wife, thirteen children and grandchildren.
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